This Payment & Refund Policy applies to all landscape services provided by our company. It outlines the accepted payment methods, payment schedules, and circumstances under which refunds may be issued.
Payment Methods
We accept payments via major credit cards, debit cards, bank transfers, and checks (subject to clearance). All payments must be made in the currency specified in your service agreement. For large projects, we may require a deposit (typically 30–50% of the total estimate) before work begins, with the balance due upon substantial completion or as specified in the contract.
Payment Schedule
The payment schedule is defined in your individual service agreement. For smaller projects, full payment may be required upon completion. For multi‑phase projects, progress payments are billed at agreed milestones. Invoices are sent via email or provided on‑site, and payment is due within [e.g., 15] days of the invoice date unless otherwise stated.
Late Payments
If payment is not received by the due date, we may suspend services until the outstanding balance is cleared. A late fee may be applied to overdue accounts, as permitted by law. We will make reasonable efforts to remind you of upcoming or overdue payments.
Refunds
Refunds are issued at our discretion and only in specific circumstances:
- Cancellation by You: If you cancel a service before work has commenced, we will refund any deposit paid, minus a reasonable administrative fee to cover initial planning and consultation costs.
- Cancellation by Us: If we are unable to perform the service due to unforeseen circumstances (e.g., weather, site inaccessibility), we will offer a full refund of any payments received for that service.
- Dissatisfaction: We stand behind the quality of our work. If you are not satisfied with the completed service, please notify us within [e.g., 7] days. We will review the issue and may offer a partial refund or re‑perform the work at no additional cost, at our sole discretion.
- Change of Scope: If you change the scope of work after the project has begun, additional charges may apply, and refunds for the original scope are not guaranteed.
Non‑Refundable Items
Any costs incurred for third‑party materials, permits, or specialized equipment that have already been procured or paid for on your behalf are non‑refundable once ordered.
Dispute Resolution
If you have a payment dispute, please contact us immediately to resolve the matter amicably. We will work with you to find a fair solution. Unresolved disputes may be subject to the dispute resolution provisions in our Terms & Conditions.
Changes to This Policy
We may update this Payment & Refund Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact
For payment‑related inquiries, please use the contact information provided on our website.